Jobs & Internships

Customer Support Representative

Apply Here
Hours per week: 40
Status: Hourly, Contract-to-Hire

Summary

Customer support staff act as liaison between the customer and event organizer, relay event and ticket information, resolve emerging customer issues before, during, and after purchase, and provide on call event support via phone and email. Flexibility for some weekend and evening hours required.

Responsibilities

  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Keep accurate records and document customer service interactions and discussions via online support desk
  • Answer and direct general information requests from the public, customers, and clients
  • Coordinate daily ticket purchase printing and shipping
  • Serve as point of contact between customers and event organizers and handle all communication of information to customers
  • Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller

Requirements

  • High school diploma/GED required (Associate or Bachelor's degree in a business related field or 4+ years related experience preferred)
  • Ability to remain professional and courteous with all customers at all times
  • Excellent verbal and written communication skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize, and manage time effectively
  • Proficiency with Microsoft Windows and Microsoft Office (Word & Excel) Software
  • Must be available frequently for night, holiday, and weekend shifts

Preferred Skills

  • Retail/ecommerce/call center and/or customer care experience a plus
  • Bilingual in Spanish is highly preferred