Jobs & Internships
Join our growing team! Check out our current openings.
Posted: 11/1/2021
Client Support Manager
The Client Support Manager (CSM) is responsible for managing all client support functions.
The CSM will primarily act as an advisor and consultant for our clients working in tandem
with all executives, departments, and stakeholders to meet and exceed client expectations.
The CSM will lead Client Support operations day to day as well as be responsible for building
process and procedures around on-boarding, new features, common support tasks, knowledge base
development, client education, and client interaction. Client success is the CSM�s number 1
priority,and they are the resident expert on how the platform works. We value a great attitude
and passion for helping others above all, plus hard work, a strong team player, a willingness
to learn, forward thinking ideas, and an open and honest work environment. Domestic applicants
who are legal residents of the United States only, please.
Responsibilities:
- Act as primary contact and liaison for client's ticketing and event needs, providing expertise in all aspects of the client journey.
- Build and cultivate excellent client relationships by monitoring client support service levels ensuring they are met and exceeded when possible, and ensuring clients are aware of all system help functions and other self-service tools.
- Communicate product updates, new features, and functionality to the client base.
- Conduct client meetings when necessary to discuss best practices, answer questions, make recommendations, and gather feedback.
- Facilitate improved product usage through suggested business process improvements and advanced training.
- Manage problem resolution, including, but not limited to, researching complaints; troubleshooting software, hardware and event issues; resolving issues with Customer Service; and providing specific issue details to expedite problem resolution.
- As we grow, you will lead the task of hiring and training new Client Support Representatives and lead them in working with clients to ensure standardization of communication and support for all clients.
- Answer questions and provide guidance to Client Support Reps as needed.
- Conduct quality control processes to ensure the accuracy of event details in the ticketing system, including Internet and Point of Sale.
- Continually review and implement third party services and tools to assist in client support operations.
- Execute and complete other duties as assigned.
Knowledge, Skills and Abilities:
- 2+ years enterprise software and/or ticketing industry experience is required
- Experience and knowledge in the events industry is a major plus
- H.S. diploma or equivalent, Bachelor's degree preferred
- Computer savvy and proficient with Microsoft Word, Excel, Google Drive, etc.
- Excellent communication skills, including presentation, written and listening
- English required, Spanish a plus
- Strong organizational skills and attention to detail
- Strong customer relationship skills and customer focus
- Strong leadership skills, experience in team leadership is preferred
- Strong project management skills, project management experience is helpful
- Good people skills to build solid relationships with professionals on all levels
- Certain degree of creativity, latitude, and problem solving is needed
- A passion for the live entertainment industry and the public who experience it
- Ability to successfully handle multiple projects simultaneously, as well as handle pressure and challenging situations
- Ability to learn new technology
- Ability to travel and work flexible hours, including evenings and weekends for extended periods of time
Interested in applying? Send cover letter and resume to
careers@prekindle.com with subject
CSM Application.
Posted: 11/1/2021
Software Engineer
Candidates with direct experience in live event ticketing or
high-volume e-commerce will be considered most favorably. Strong Java
and web skills are an absolute must. This is a full-time, fully remote position.
There will be occasional mandatory meetings in Dallas, Texas. Domestic applicants
who are legal residents of the United States only, please.
This is a leadership-track position for the successful candidate.
Knowledge, Skills and Abilities:
- Java: 2+ years experience on Java projects. Tomcat, JAX-RS, and/or Wicket experience strong plus.
- SQL: 2+ years experience with SQL-based relational database.
- Web: 2+ years experience with HTML, CSS, JavaScript. Front-end framework experience a strong plus.
- Linux: working knowledge of bash, common command-line tools, basic system administration.
- Mobile: iOS and/or Android experience strong plus, especially Flutter.
Responsibilities:
- Long-term maintenance of large, pre-existing codebase in Java, SQL, HTML, CSS, some JavaScript
- New feature development based on client needs and product road map
- Redesign of key system components for scalability and modernization
- Real-time debugging, mitigation, and root cause analysis
- Occasional DBA duties, including custom reports
- Rotating on-call Linux system administration on AWS EC2
Interested in applying? Send cover letter and resume to
careers@prekindle.com with subject
Software Engineer Application.