Please contact Prekindle Customer Support at firstname.lastname@example.org or 1-(888)-454-4353 as soon as possible if you feel circumstances entitle you to a refund of your ticket purchase(s). We strive to make sure you are treated fairly, but there are some reasons why refunds may not be applicable in every situation.
We investigate and settle all refund claims promptly. We have support staff standing by every day to address your concerns. Our decision as to whether you are entitled to a refund will be made quickly and to the best of our ability but must be considered final. The service fee portion of your purchase may not be refunded.