How can we help?
We want your experience to be professional and seamless from start to finish. Check below if you are a ticket buyer or seller.
For ticket buyers
Customer FAQ
If you need help with tickets you have purchased, the most common questions are answered here.
Create a ticket buyer account
Connect to your purchases to update and re-send tickets by creating a ticket-buyer account.
Contact a support agent
If you have any questions that are not covered in our FAQ and Knowledge Base, contact a support agent through our support portal.
For ticket sellers
Knowledge Base
The Prekindle Knowledge Base provides step-by-step instructions for most tasks you may come across.
Need to talk to a ticketing expert?
Typical response time is < 1 hour. Log in to your dashboard for email or chat support.
Do your customers need help?
Our support team can assist them with any inquries they may have. Direct them to our Support Page.
